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Support Services Supervisor

Status: Fulltime, Contract with benefits
Pay Rate: $25 – $30/hr. negotiable with additional experience
Reports to: Director
Location: Oldham County Health Dept – LaGrange, KY 

Primary duties for Support Services Supervisor include, but are not limited to:

• A supervisory position responsible for overseeing a staff of support associates in maintaining an information system for recording patient services. The information system consists of data entry regarding patient registration, fee   collection, generating charges for services rendered and accounting of payment received. Supervises staff in general medical and WIC programs delivered by the agency.
• Oversee support staff assigned to patient registration in the maintenance of the Electronic Medical Record (EMR) System for clients; Develop and revise work schedules and assignments to meet staffing and program needs and approves requests for absences; Interpret agency policies, goals and procedures for staff; Attend meetings to learn of changes in EMR, procedural and policy changes and records management changes; Provide technical assistance and on the job training for support staff; Coordinates activities of support staff with program staff and may schedule clinics and arrange for special providers; Provide and arrange orientation for new support staff; Maintain correspondence with support staff through appropriate communication methods; Conducts staff meeting as deemed necessary; Evaluate the performance of employees supervised according to job standards, agency goals and performance expectations; Evaluates the support services functions and processes to ensure smoother operation; Interview prospective employees and make recommendations on hiring; Monitor and report uncollected account receivables and schedule clinics as appropriate.

• Perform general responsibilities as part of the job requirements listed above, including, but not limited to:

1. 1. Maintain an understanding of the various processes and procedures of the position
   2. Ensure strict adherence with confidentiality and HIPAA privacy standards
   3. Work collaboratively with OCHD staff to maintain a team environment and accomplish the tasks necessary to serve and support the mission
   4. Uphold and support OCHD policies and values
   5. Maintain professional relationships and cordial interactions with OCHD clients, community partners, staff and others
   6. Participate in continuous quality improvement efforts
   7. Comply with all federal, state and local laws and regulations
   8. Other duties as assigned

Minimum Education, Training or Experience:

• EDUCATION: High School Diploma or GED.
• EXPERIENCE: Five (5) years of professional business or public administrative experience in a medical, hospital or administrative office environment using electronic office equipment and professional software. 
• EXPERIENCE: Additional education (college, vocational school, etc.) in business education or a medically related field may Substitute for the required experience on a year for year basis.

REQUIRED CERTIFICATIONS, and LICENSES:
Must possess and maintain a valid driver’s license and current vehicle insurance. 

Apply at https://chfs.wd12.myworkdayjobs.com/CHFS Completed application must be submitted by Sept. 30, 2026. Transcripts must be provided before the close date if post-secondary education is required or may be substituted for experience. Transcripts must list the degree awarded.  Qualified applicants/employees are subject to a pre-screening, selection for interview, and/or demonstration of skills testing.  Employment may    be contingent upon successful drug screening and background check.  Equal Opportunity Employer.